Travel agencies

Travel agencies must better explain consequences of travel warnings: Dutch regulator

Travel providers need to better inform consumers traveling to areas with a Code Orange travel warning of possible risks in advance. According to the Consumers and Markets Authority (ACM), it is not only a question of the risk of infection with the coronavirus but also of the possible restrictive measures which apply to it. Especially because it is not always possible to cancel free of charge.

Orange travel advice essentially means that only necessary travel is allowed to affected areas. Holidays are not included. But travel providers and travelers want to be able to travel again, according to the regulator. Travelers should therefore be well informed in advance of the possible consequences so that they can make a conscious choice.

The ACM also points out that before the corona crisis, the tour operators themselves canceled the package tour in the event of a negative travel advice (code orange or red). With the ongoing coronavirus crisis, this is no longer standard.

In addition to informing the traveler, travel providers must also be easily accessible during vacations, according to the ACM. In the event of unforeseen circumstances, tour operators are also obliged to provide assistance. It can also mean that if conditions deteriorate at destination, holidaymakers may have to cancel their holidays. Travel organizations bear the cost of repatriation.