Travel agencies

Travel agencies are seeing an increase in customers since even with constant Covid changes

DENISON, Texas (KXII) – Travel rules and regulations, domestic or international, are constantly changing due to Covid rules. Leaving travel advisors busier than ever.

“95% of our bookings were canceled so we had no revenue for a whole year,” said Christy Wagnitz, owner of Gateway Travel.

When the pandemic first hit the United States 22 months ago, it crippled many travel agencies.

“I mean CDC guidelines, but every airline, every hotel you know of, has their own set of safety guidelines and guidelines,” Wagnitz said.

In fact, Wagnitz said she survived relying primarily on the government’s COVID protection payment plan.

“People definitely felt more comfortable staying in the States, they were looking for something different to do, we saw a lot of national parks were definitely a big demand,” Wagnitz said.

“For a year we’ve been visiting national parks, taking road trips and loving it all, but we just love more trips, more packages like this,” veteran traveler Serena Owens said.

Owens is a seasoned traveler and had to cancel 3 trips when the pandemic first hit.

Now she is back and traveling.

“Well, number one we love to travel, number two we’re retired and that’s one of the things on our bucket list was to do more traveling and I think at some point we need to know that we’re doing our best to get through this pandemic, but I don’t think sitting inside our homes is the answer,” Owens said.

Owens said booking through a travel advisor is more important than ever as Covid guidelines change.

Something Wagnitz has been through is customers testing positive when in foreign countries.

“To just walk them through this and communicate with their family here at home, you know they were safe and okay, so it was just about supporting them and helping them communicate.” , Wagnitz said.

Wagnitz said with the new variant, she’s seen a small number of cancellations, but feels travelers will be booking again soon.

“I encourage anyone with a passion to travel when comfortable to go ahead, travel advisors are here to help you navigate tough times like this and everyone isn’t ready, but when you’re ready and comfortable, go for it,” Wagnitz said.

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